Sit, Swim, Read, Talk, Wonder, Repeat

Amid the great quiet, there is a soft, rhythmic sound here. Always there, off in the distance, not too far away.

It’s the gentle lapping of waves on the beach of Georgian Bay, just a bit north of Penetanguishene. Sound travels forever over these waters, and you can hear a conversation of two folks over the water 100 yards away. Off in the distance, you can hear the ski-doos and pleasure boats humming along. The sound of wind off the bay filling the countless trees. Everyone here seems focused on doing pretty much nothing. This is a very good thing.

The smells are of fresh breezes off the water, with an occasional whiff of varnish, from the neighbor who is applying a fresh coat to their dock, or the late afternoon smell of something hitting the barbeque next door. At the end of the day, the smell turns to that of a campfire on the beach, built by the kids for toasting marsh mellows. Smoke in your nose never smelled so good.

The touch is of soft beach sand on your feet, even though you might have to hunt for the soft spots between the rocks. Or the cool chill you feel all over when you jump in the water off the dock. Once in the water, the sand beneath your feet combines with some kind of mysterious Canadian algae to make it feel like you are walking….on velvet. Really.

And the sights. Oh, the sights. Hundreds of small islands on the distant horizon; all stuffed to the brim with maples, pines, and every sort of green tree. Water everywhere, dark and blue and inviting. Come on, just jump in! Here, at our vacation cottage on the bay, the sky is so big it’s almost overwhelming. At twilight, the deep blue of day fades to the light orange of evening, time for conversation and laughter with family around the dinner table, something so ancient, and yet so needed even today; a chance to connect with those we love.

The evening brings the chance to work again on that 1,000 piece jigsaw puzzle that has been laid out on the table for three days. Perhaps a board game with the adults and kids together – the chance to laugh again and make fun of the odd uncle from Canada. Or America, take your pick.

Don't miss it. Outside in the dark, above this scene there are stars. Uncountable billions. This is a place where the Milky Way stretches from south to north, spanning the entire sky. The Artist of this night sky filled His brush with stardust paint, wound up, and let loose with a massive and limitless spray of dots across the Universe. Stunning.

Just to look up at this grandeur, almost uncontrollably causes your mouth to hang open. The ability to speak leaves you. Lying on the dock near midnight is a time for silence; any words tend to mess up the wonder of it all. In a cloudless summer sky, the cosmos hang above you like the ceiling of a limitless cathedral. This nighttime gazing at the heavens are sacred moments of the most profound kind.

Frederick Buechner once wrote:

“Jesus is apt to come…into the very midst of life at its most real and inescapable. Not in a blaze of unearthly light, not in the midst of a sermon, not in the throes of some kind of religious daydream, but….. at supper time, or walking along a road…. He never approached from on high, but always in the midst of real life and the questions that real life asks….The sacred moments, the moments of miracle, are often the everyday moments.”

For this city guy, who is now wading deep in the waters of middle age, a week up here in the woods can be filled with sacred moments. There are more at home, in the business of everyday life. May I live a life that listens, touches, and senses these moments…..

Flying All Night and Lost Luggage Adventure

Today is a pretty good day.

I have, 1) caught up on lost sleep, after flying all night via O'Hare with my spiffy new (and expensive!) overnighted US Passport. After all the hassle of obtaining that darned passport, I really wanted the Canadian customs agent to look at my Passport and squeal something like a teenage girl, "OMG, will you just LOOK at this shiny new Passport!!", whilst waving it in the ear and shouting, "Fellas, come look at this!" No such luck.

And, 2) as an added bonus, Oldest Daughter's luggage has been retrieved from the mysterious clutches of Air Canada and United, and their evil 3 day international conspiracy to screw up our vacation.

May I comment about the luggage thing for a moment? For that matter, this is really a rant about the subject of customer service and the New World Economy.

It seems as if the entire world of customer service has left the US and Canada altogether. Everywhere across the North American continent, whenever anyone has a need, asks a question, or needs support with software, there is not a soul in sight who can help. We are a nation of people who are unable to help ourselves, or for that matter, employ our own people to help us. We have become a sea of mouth-breathing people who sit in front of PC monitors with malfunctioning software, facing error messages. Dumbstruck, we reach for telephone assistance, dutifully dialing the 800 support line. We are helpless. When we need airline tickets, or just as an example, say, to find our lost luggage, we commence mouth breathing. We grunt something in a single syllable - pick up the phone and call, yes, you knew it was coming....

India.

I fear that some day in the not-to-distant future, we will wake up and find that the inner workings of all government, health care, the phone company, and all vacation planning will have been exported to the Indian subcontinent. This will be their final revenge for British Colonization.

Whenever I struggle with a mysteriously lost file containing every financial transaction I have ever made - my call for help (see, I am slack-jawed too!) is directed to some mysterious room in Mumbai, Delhi, Bangalore, or Hyderabad. A demurring and exceedingly apologetic Indian person, who almost always has a single syllable westernized first name like "Liz" or "Tom" comes on the line to tell me that "I am so sorry, it's not a problem...". Unfortunately, there IS a problem, or I would not be on the line for hours at a time with a person 1/2 way around the world who is smarter than I.

Over the past two days I have been a part of The Incredibly Secret Luggage Confusion (as it shall henceforth be known). I need to add that The Luggage Confusion occurred 24 hours after the very near computer-induced cancellation of my reservation to join my family in Toronto by yet another lovely phone support person in India. During the past several days, I have been apologized to about 500 times. I swear it. The luggage support people can do wonders for your sense of false superiority. But, I don't want apologies, I want an honest answer about my luggage.

Phone support people of India - loosen up a little, enjoy your life, and please, just be honest with us silly Westerners. We need the candor on our end.

Below is a sample of the conversation I had yesterday with Air Canada Luggage Services (after an initial on-hold delay of 20 minutes):

Me: "Yes, this is Steven Norris, calling about lost luggage ticket number 54362. I would like to find out the status of my lost luggage."

Them: "Yes Mr. Norris, we are so sorry for your delay in holding, and for your lost luggage. We are now checking on this matter. Can you please hold again for a brief period?"

Me: "Ah, yes, if it will help you find my luggage." (Additional wait of 5 minutes - I can now hum for you ALL of the hold music they have!)

Them: "Hello again, Mr. Norris, we are so sorry. We do not have a status update on your luggage. But, we can tell you that your luggage may have left Las Vegas for Toronto. This also might have involved a flight to Orlando."

Me: "MAY have left Las Vegas? Orlando? What does that mean? Has it left or not? What flight is it on please?"

Them: "I am sorry, but we cannot give you that information"

Me: "Ok, then, can you tell me WHEN the luggage will be in Toronto?"

Them: "I am so sorry, Mr. Norris, but we cannot tell you that. The luggage must be confirmed to be located in Toronto, before we can confirm that the luggage is in Toronto, and is confirmed."

Me: (Now entering a dreamlike state of confusion) "So you cannot tell me where the luggage is, where it is going, or when it will get there? Do I have this right?"

Them: "I am so sorry, we cannot confirm that information."

Clearly, I was dealing with a room full of people who could not confirm whether they actually were even breathing. This was truly Orwellian. I will not bore you with further details, other than to say two things to complete this saga.

First, we received a phone call at 4:30AM from India with the following information:

"Hello, Mrs. Norris, this is Liz from Air Canada luggage services. I am so sorry, but we have no update on the status of your luggage. I am so sorry, but I am calling to tell you we have no status change. I apologize for the call, but I have nothing further to tell you. So sorry. Thank you. I am so sorry."

One would think they felt, well, a little sorry. Or maybe they just always feel that way. I mean, in 10 years they will probably feel sorry for us all; after they take over the world. The Phone Support people will subtly just lure us all into a stupor of absolute confusion.

Then they will occupy the Capital Building, and put us all on hold. Permanently.

Second thing. This morning at about 10AM, we got a call. This time, from the Luggage Dude at Toronto Airport. They had our luggage. We got it.

Welcome to the New World Economy.

See The World

Yesterday was a banner day.

I found that my passport had expired on the eve of our family vacation! And so, I am picking up my "expedited" passport today, and off to Toronto tonight on a red-eye through O'Hare. Today, I sit at home alone, absorbing the near absolute quiet, relaxing and killing time before I head to the airport.

Although its been more than six weeks since our Oldest Daughter graduated from High School, today is the first day I have taken the time to look through her Year Book. And there, in the section for Senior Class pictures, is the smiling face of Kelly.

Each student is allowed a quote next to their name. Some quotes were quite thoughtful and often meaningful. Others, well, not so meaningful. No different than the sort of thing my high school graduating class wrote next to their photos 33 years ago. Yes, 33.

Kelly's quote, at first, did not quite register with me:

"And when all's been said and done
It's the things that are given, not won
Are the things that you earned"

Turns out, this is a portion of the song, "See The World" by Gomez, an English indie rock band (see below). And as it turns out, our Kelly really has seen the world, largely on mission trips with her church. Mississippi, Albania, Alaska. And last summer, in the trip of a lifetime, our vacation to London and Paris. Kelly loves to see the world.

Upon reflection, I like this quote just fine; it fits Oldest Daughter perfectly. Strangely, it seems very similar to something I read in the Bible.

I love who my Oldest Daughter is becoming!

Beer Me Too

Today was the much-awaited Presidential beer fest at the White House. Beer me too....

Breakable

Maybe it's about time we people who purport to follow Jesus just admit that we are not:

Invincible
Smarter
Less likely to completely foul up our lives
Look better
Somehow superior
Have some kind of special edge on the rest of humanity

We should, rather, admit that we are completely, well.... breakable.

Climbing Evangelicals

Here is something I have been thinking about.

In so many ways, we evangelical Christians have adopted the culture of the rest of America in forming the church, as opposed to the radically unusual world view that Jesus spoke so much about. You know, that "first shall become last" stuff. Pick up your cross and follow me? Be little, not big?

We have become a league of career climbers. We adore the large, the seemingly successful, the cool, the spiffy, the humongous.

This is for my pastor friends, those who would become pastors, and the like. Its also for all us lay people who take our leadership role in the church seriously. Recently, in my Internet wanderings, I came across this, which quotes letters written by Eugene Peterson, which I must quote nearly in whole:

“The one great advantage you have as a new church pastor is that you are forced to start small. Nothing is imposed on you. Determine that you will know every person, their names and whatever of their lives they are willing to let you in on. Be in their homes. Invite them into your home in small groups for an evening or lunch. The killing frost in too much new church development is forming programs that will attract people or serve their perceived ‘needs,’ getting them ‘involved.’ The overriding need they have is worship and that is the one thing that is lowest on their ‘needs’ list. Insist on it: keep it simple – learn to know every last one of them relationally. And call them to worship – and not entertainment worship, but a community at worship. Americans these days are not used to being treated that way, personally and apart from promotional come-ons. Religious entrepreneurism has infected church planting all over the country. When it is successful numerically (and if you are a good salesman and smile a lot it probably will be) you will end up with a non-church.”

And how about the greatest temptation when planting a church – and how do we avoid it:

“I’d say ambition. Church planters are tempted to do what it takes to succeed. Most of us grow up as competitors, competition is bred into our bones. And most of us are good at it. But the very nature of church – the Christian life – is to stay close to the ground that you are given, the people you are given, the Jesuw ho comes alongside of us. The temptation is to look for ‘leaders’ or ‘winners’ or look at people as ‘resources.’ That is not a mindset that cultivates patience with losers and the mediocre. Not that we don’t want to do our best, but unchecked ambition cripples us for dealing with the people who are right under our noses, the left-out and ignored. If we hold our competitive instincts on a short leash, we will probably stay small for a considerable time.”

To the Moon, Again

Forty years ago yesterday, man first set foot on the Moon.

Yesterday, I sat in my office and listened to a 40-year old live stream of the Apollo 11 landing, timed to the second to match the event that happened that July afternoon when I was 11 years old.

The adventure of Apollo was an adventure and celebration of courage. What adventures do we have yet to embark upon?

If you want to see an outstanding film about the space program, may I recommend one of my all time favorites?...

Walter Cronkite 1916-2009

Almost exactly 40 years ago today, I sat with my parents and watched Walter Cronkite narrate the landing of Apollo 11. This man was a journalist, and today seems to dwarf almost all of what is loosely called journalism today.

Married for 65 years to the same woman, father of three, and grandfather of four. He will be dearly missed.